Claiming Damages and Returns
AdventuresTech takes great pride in the quality of the products we offer. To insure quality is what our customers receive, great care is taken when packaging your merchandise. Unfortunately there is no way to guarantee that every item will be delivered in perfect condition.
NOTE: All returns are time sensitive. Items need to be returned within thirty days of receipt with the exception of the leather (ten days from receipt) and jewelry (seven days from receipt) items. Your return claim will not be honored if requested/returned outside these given dates.
All catalog, brochure, and marketing material sales are final. No returns will be accepted for any item located within the member supplies section.
Panasonic Fax Machines, DVD Players, VCR's, Camcorders and Digital Cameras do not qualify under our normal return policy. These items cannot be returned to ClickClub. Please find the nearest authorized Panasonic Service Center.
We are not responsible for the shipping and handling charges accrued for returning merchandise. We will gladly pay the return shipping charges to send a replacement to your customer if an incorrect, defective, or damaged item is received, however all return shipping charges will be the sole responsibility of our customer.
Once the returned merchandise has been received, we will immediately issue a refund for the purchase price of the item (minus restocking fee* if applicable) or send a replacement in a timely manner.
A restocking fee will apply to those returns that are not incorrect, defective, or damaged. This fee ranges from 0% - 20% of the cost of the item, but will depend primarily on the item being returned. If a restocking fee applies, this information will be included in the e-mail containing your Return Authorization Number.
NOTE: To make sure that all returns receive proper credit once received, we recommend that all customers ship all returns using either UPS or USPS Mail. In addition, it is recommended customers ship their returns with a confirmation of receipt. Please contact your local carrier for more information on ‘Signature Required’ or ‘Delivery Confirmation’ shipments.
Once our team reviews the details of your claim, you will receive an e-mail confirmation containing your Return Authorization Number and the amount of any restocking fees if applicable. Please use this Return Authorization Number in future correspondence regarding your claim.
IMPORTANT NOTES:
- All claims must be filed/returned within thirty days (ten days for leather items, seven days for jewelry).
- Adventurestech reserves the right to refuse a shipment to a particular individual based on precious claims filed.
- All merchandise returned must include the original package containing the merchandise received. Additionally, we ask that the return shipment be sent in the same shipping box and include the same packaging materials as was previously used for shipping their merchandise.
- All returns must be received in the same condition as when shipped.
- We will gladly pay the return shipping charges to send a replacement if an incorrect, defective, or damaged item is received, however all return shipping charges will be the sole responsibility of the customer.